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Chichen Itza, lunch and Cenote from Valladolid (Private Tour)

star-4.53 Reviews
|
Valladolid, Mexico
Chichen Itza, lunch and Cenote from Valladolid (Private Tour)

From $205.00

Price varies by group size

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon6 to 7 hours  (approx.)
Pickup from select hotels
iconOffered in: English and 1 more

Overview

Saved to wishlist!
Lunch
Bottled water
Private transportation
All Fees and Taxes
Admission ticket for Chichen Itza
Alcoholic Beverages
Soda/Pop

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We will pick you up at your hotel or guest house. In case your place does not appear on the list, please provide us with your information, with the address and details if necessary, in order to reach you without complications or delays.
  • Confirmation will be received at time of booking, unless booked within 1 day of travel. In this case confirmation will be received as soon as possible, subject to availability
  • Not wheelchair accessible
  • Infants must sit on laps
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This is a private tour/activity. Only your group will participate
  • OPERATED BY Make Your Own Tour
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.
  • This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Chichen Itza, lunch and Cenote from Valladolid (Private Tour)?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
See all safety measures taken by Chichen Itza, lunch and Cenote from Valladolid (Private Tour).
Q:
What is the policy on sanitization during Chichen Itza, lunch and Cenote from Valladolid (Private Tour)?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Transportation vehicles regularly sanitized
See all safety measures taken by Chichen Itza, lunch and Cenote from Valladolid (Private Tour).
Q:
What is the social distancing policy during Chichen Itza, lunch and Cenote from Valladolid (Private Tour)?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Chichen Itza, lunch and Cenote from Valladolid (Private Tour).
Q:
What measures are being taken to ensure staff health & safety during Chichen Itza, lunch and Cenote from Valladolid (Private Tour)?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Chichen Itza, lunch and Cenote from Valladolid (Private Tour).

Reviews

4.5
star-4.5
3 Reviews
4 stars
0
2 stars
0
1 star
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Reviews by Viator travelers

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Showing 1 of 3 reviews
star-3
Expensive for what's included in price, would not recommend.
jp_l
, Mar 2022
After confirming by message that tickets to chichen itza were including, we borded the bus to be told they weren't. After some negotiation we were given the admission tickets to chichen itza. This needs to be clarified in the description. This trip includes, transportation to the sites mentioning, admission to the cenote and buffet style lunch. It DOES NOT include tickets to chichen itza and DOES NOT include a guided tour of chichen itza. Admission to chichen is 571 mx , 28 dollars approx 26 euro. Admission and lunch to cenote is 350 mx which is included, 17 dollars or 16 euro.
icon Response from Host , Mar 2022
Hello JP Leahy, I personally did your tour, and is very interest and disappointment how you mention your experience, and I appreciate your time for leave this review and the chance to response at this. We're 10 minutes earlier before your pick up time in the main lobby of your hotel, and you were late, because you mentioned you were at the other side of the Hotel, something which is fine for us. When I start driving I introduced my self and tried to break the ice asking about your self and how good was your stay in the city of Valladolid and share some history details and highlights of the city, after this little talk I explained the tour details, I mean according to the description of the product booked (Because we have many products and options) and I showed from my phone (because of the internet) how is posted the tour details from the booking system with all this information, and was in this point when you mentioned that you did the question about the tickets and somebody text to you that the admission tickets were included, and I can't deny that I was surprised, and I was in shock, I asked who been text you? and in that moment was when I shared internet to you for be able to check this, and yes was my self, the one who say were included, and I explained that in that moment I was so busy with other reservations and I was just try to response as soon as possible and I recognized my mistake and asked apologize for this confusion. After been driving for 30 min your solution was to go back to the hotel and you asked to me for your refund (like tour operator we don't charge you directly and we don't have you money until some weeks latter of the tour), I propose to cover and provide your admissions tickets (I paid this from my pocket) and continue with the tour, and I saved you from 30 to 60 min of the line with our pre paid tickets, I didn't hear thanks about this, and I was thinking maybe at the end of the tour you will mention some gratitud about this, We wait for you in the parking area because our service like a tour guide were not included, after more than 2 hrs we meet us again and take you to the next stop in the Cenote Ik Kil, I provide your tickets and explain all details about the Cenote and also the details for the buffet lunch, I gave you your free time for enjoy yourself and time and according our meeting point for take you back to your hotel, after all this I did your drop off and on the way back I tried to respond any question of yourself and have a good time at your way back. I did the drop off and never heard from you any thanks for the tickets. And after been in this business of the tourism industry for more than 20 years I know pretty well, is much easier to get a bad reviews than excellent reviews. in my own numbers I know that from 10 different tours I'll get 1 review. And I'm ok with this because after many experiences, I know there are some travelers who are looking for free tours or any way to get a compensation for any reason or excuse, and this is not fair, We do this for support our families and community, We love our job and We do our best for offer the best experiences and make worth it your holidays, We are not a social assistance who wants to pay for your vacations. I learned a lot of this experience and for sure this will not happen again. I did some changes in this product in order to be super clear with the details. I just want to end with this saying, the really good thing or best things of this life is not cheap.

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