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Shared shuttle - Panajachel to Guatemala City (airport)

star-3.54 Reviews
|
Panajachel, Guatemala
Shared shuttle - Panajachel to Guatemala City (airport)

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Non-refundable
You will not receive a refund if you cancel. Learn more
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icon4 hours  (Approx.)
Mobile ticket

Overview

Saved to wishlist!
Air-conditioned vehicle

Departure Point

Street Pier Tzanjuyu 4-86 Zone1, Panajachel, Guatemala

We will meet you where ever you'd like to be picked up in Panajachel. Please indicate the name of a hotel or the name of the dock (or what town you'll be coming from if by boat).

Return Details

Central America 9 Avenida 14-75 Guatemala, Cdad. de Guatemala 01013, Guatemala

The shuttle will take you to La Aurora International Airport, or to any of the central zones in Guatemala City. Please inquire if you are unsure whether your drop-off location is included.

  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Most travelers can participate
  • Child safety seats are not legally required in Guatemala. If you are traveling with a child, please bring your own child safety seat or hold your child on your lap. Children in safety seats OR aged 3+ will be considered paying passengers.
  • This tour/activity will have a maximum of 10 travelers
  • OPERATED BY Due South Travels
This experience is non-refundable and cannot be changed for any reason. If you cancel or ask for an amendment, the amount you paid will not be refunded.

    Learn more about cancellations.


    Traveler Tips


    • "We needed to get from Panahachel to Guatemala Airport for a 3:00 pm flight, leaving Pana at 9:00." See review

    Reviews

    3.5
    star-3.5
    4 Reviews
    4 stars
    0
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    0

    Reviews by Viator travelers

    Showing 1-2 of 4 reviews
    star-1
    PLEASE DO NOT BOOK THIS SHUTTLE!!! SAVE YOURSELF!
    Marisa_M
    , Nov 2021
    As someone who has traveled all of Central America and most of South America, I can easily say this was by far the worst shuttle experience I’ve ever endured in my life. And I’ve taken 18 hour shuttles in the past. Those were a breeze compared to this nightmare! This trip started out with the shuttle company informing me they couldn’t pick me up at my hotel in Pana and instead to meet up at the Selina for a 9 AM pick up. I was happy to comply (cancel my current hotel and rebook at the more expensive Selina hotel/hostel for a smooth experience in the morning). I assumed this central meeting point would mean we would go directly from Salina in Pana to the airport within a 4 hour time period, as the ticket implies. However given my one star rating this was obviously not the case! After the Selina pick up, the shuttle bus continued around the city center to pick up other passengers and added about 20 minutes to the itinerary. Following this pick up we were on our way, however about 45 minutes into the trip our shuttle bus stopped on the side of the road, told everyone get out of the car, while we proceeded to wait for 30 minutes for a different shuttle to come, which we were then able to transfer to. Finally after this vehicle transfer we were on our way to what I assumed was the airport… however this was not the case. The shuttle proceeded to take us to the Antigua city center to a tourist office where we were told once again to get out of the shuttle and wait for about 40 minutes until the new shuttle came. Throughout this process I asked the tour operator when the shuttle was leaving because I had a 3:30 PM flight out of the international airport Guatemala back to Miami Florida. The tour operator insisted that the new shuttle would be here within one minute and I had nothing to worry about as I would be able to get to the airport within 45 minutes… once again, this was not the case. After about an hour and a half drive from the city center to the airport, the driver circled around the Shell station a few times and then proceeded to drop off passengers at the gas station instead of bringing the passengers that needed to catch a flight to the airport. The end result in all of This came to me missing my 330 flight and I’m now stuck in Guatemala from Sunday until Tuesday - when the next flight that departs for Miami. I have contacted Viator and the tour agency to explain my problem, however it looks like the tour company has no remorse nor has brought forth an apology. I now have to worry about accommodation, food, transportation, and finding clean clothes to last me the next three days until the next flight. Also keep in mind that if you miss a flight it’s up to the passengers responsibility to book and pay for a new flight, which has also added additional monetary stress to this traveling nightmare. I highly encourage anyone who is looking at this tour company to look elsewhere. The tour company also goes by the name of visatravel/ visatours. You’ve been warned!
    icon Response from Host , Nov 2021
    Hi Melissa, My name is Valerie and I'm the owner of Due South Travels. I am so sorry to hear about your delayed experience that resulted in missing your flight. Prior to this review, I have received no contact from you so I apologize if you did not get my first message confirming pickup where I provided our agency numbers, travel voucher, and email address. When we informed you that we do not collect passengers from outside of Panajachel, we set Selina as the collection point but in no way required you to change your hotel stay. Also, we wrote that the shuttle picks up around town as its a shared service and that there may be a wait during pickup time. I apologize if that information was unclear. Second, you definitely did not have the experience we strive to provide, and I will check with the transportation agency as to why that was the case. Our website has more information about booking our third-party shuttles but I promise, this was below our standard. https://www.duesouthtravels.com/transportation-disclaimer If you'd like to reach out to us directly I can help you deal with your travel insurance company to submit any paperwork you might need in order to be reimbursed for your trip delay. Please message us on whatsapp or email info@duesouthtravels.com. Again, we are extremely dismayed and surprised to see this review since we had no contact from you during travel or after, but contacting us directly for assistance will be the best way to rectify this.
    star-5
    Shuttle to the airport
    Sandydilena
    , Jan 2020
    We needed to get from Panahachel to Guatemala Airport for a 3:00 pm flight, leaving Pana at 9:00. Although the shuttle left 15 to 20 minutes late, the ride was smooth, and got us to the airport with time to spare. We did not travel through Antigua. The van was clean and in great condition.
    icon Response from Host , Feb 2020
    Thank you for your review! We appreciate the time you took to review our service and hope to welcome you back to Guatemala someday soon.

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