Krakow: Extreme Shooting Range with Hotel Pick-Up

Hello Gladys_M, We were very disappointed to read your review and how you didn't feel that it was good value for money. Of course, we always maintain our best efforts to ensure all our guests have an enjoyable experience with us, however we acknowledge that very rarely we are not able to meet their expectations. I would however like to remind you that the price that you paid isn't solely to cover the cost of the bullets that you fire. Please remember that the price actually includes: - Hotel pick up - Transport to the shooting range - An English speaking driver - Professional instruction - All required safety equipment - The weapon hire (for all weapons included in your package) - Ammunition - Your targets (as souvenirs) - Polish beer (for the return journey) - Hotel drop off You may not realise, but as a company we have "behind the scenes" costs as well, which include (but are not limited to) booking fees and insurance costs. Although you mention you were only at the shooting range for 30 mins. It is not up to us how fast you shoot! You were aware of how many bullets were included in your package at the time of booking as this is clearly stated. Furthermore, no one was hurrying you along at the shooting range. We do not rush our clients at all. As we regard this as an unsafe practice. Our attitude on this topic, has always been... "They are your bullets, you can shoot them as fast or as slow as you like. So long as you are safe!" Please remember that although we care deeply about all our guests enjoyment and satisfaction during their time with us, we care more about our guests safety! I hope that you have enjoyed the rest of your visit to Kraków and wish you the very best for the future. Regards, Dave