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Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup

star-4.5249 Reviews
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Kraków, Poland
Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup

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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 to 8 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English

Overview

Learn about Poland’s history and visit a former concentration camp—Auschwitz Birkenau, that now acts as a place to remember those who lost their lives there during World War II. Save time planning your own transport by having Krakow hotel pickup and drop-off included. By going on a guided tour, you are able to understand more about the context of the site and the things that happened there.
  • Visit the UNESCO World Heritage Site—Auschwitz Birkenau
  • Avoid busy public transport—hotel pickup and drop-off included
  • Learn historical context by having a guided tour
  • Avoid crowds with a guarantee to skip long lines
Saved to wishlist!
Professional guide
Hotel pickup and drop-off
Transport by air-conditioned minivan
Round-trip shared transfer
Guaranteed to skip the long lines
Headset to hear your guide clearly
Food and drinks

Departure Point

Garbarska 2, 31-131 Kraków, Poland

Gr8way Meeting Point

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • VISITING PACE: Please note that there are hundreds of people visiting the Auschwitz Museum every day and keeping your own pace of sightseeing is not possible.
  • DEPARTURE TIME: The starting times are tentative and may change, and departures from Krakow may take place in the following hours: 8:00 am – 3:00 pm. You are required to contact Gr8way at least 2 days before the activity starts to confirm your exact pick-up time from your accommodation.
  • LUGGAGE SIZE: Each traveller is allowed a maximum size of any baggage allowed in The Auschwitz Birkenau Museum is 30x20x10 cm. This is more or less the size of an A4 sheet. It's okay to have a small handbag or wallet with you. If your luggage is bigger, you can leave it in the locked bus parked next to the museum. Our driver will look after your luggage while you are away.
  • WEATHER: We operates in all weather conditions, during this tour, you will spend up to 70% of the time outdoors, especially during the second part at Birkenau Memorial Place. Please bring weather appropriate clothing.
  • Stroller accessible
  • Infant seats available
  • HOTEL PICKUP: Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point.
  • In order to enter the Auschwitz Musuem customer must provide tour provider with full names of all participants. Otherwise customers won't be allowed to enter.
  • ID DOCUMENTS: Every visitor has to bring ID to verify. Otherwise the security might refuse enter the Musuem
  • Children must be accompanied by an adult
  • Valid student ID allows you to get a youth discount.
  • Most travelers can participate
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY GR8WAY
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup?
A:The policy on face masks and attendee health is:

  • Face masks required for travelers in public areas
See all safety measures taken by Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup.
Q:
What is the policy on sanitization during Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup.
Q:
What is the social distancing policy during Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup.
Q:
What measures are being taken to ensure staff health & safety during Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Auschwitz & Birkenau: Live-Guided tour with transportation and hotel pickup.

Traveler Photos

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Traveler Tips


  • "Please note that the terrain is not even so be careful to wear super supportive shoes." See review
  • "Pick up on time, great air conditioned mini bus, driver and guide excellent, a must for all visitors" See review
  • "There is a fair amount of walking involved in this so be prepared, especially on the second part of the tour." See review

Reviews

4.5
star-4.5
249 Reviews

Reviews by Viator travelers

Showing 1-10 of 249 reviews
star-5
Auscwitch trip
Jacqueline_D
, Jan 2022
Fabulously educational must do trip. Everyone should visit to ensure nothing like this EVER happens again!
star-1
👎
Zsolt_D
, Jan 2022
-tour starts at 8.10 (as the tour operator advertised) , asked to be ready at 7.40 due to the the 21 century " escape goat " COVID19 , accepted; -6 seater bus picked us up from our hotel (like they said "pick up - drop off hotel"); -took us to a meeting point. Waited 30 min to a bigger bus (-4° degrees) ; -trip to Auschwitz II 1 hour -got our tickets and english tour guide -the tour shortened from 3.5 hours (as they advertise) to 2 hours; -back to the bus , 5 min drive to Auschwitz-Birkenau; -guide , tickets check , tour 1 hour (as advertised); -returning back to Krakow; -after messages with personnel we were promised that the bus will drop us of as promised to another hotel than the one in the morning ( request aacepted a day before); -the drop of location was in Krakow , not at the hotel . We weren't the only ones , 18 people ... I really hope tourist from that bus read this and share their experience. The host will answer to this review that the museum staff , guide is not theirs bla , bla , bla , it is simple , rewrite the description , hire your own guide and choose better staff. Hats of to Dominika , she tried , she deserves a raise - 5⭐ The Museums speechles - 5⭐
icon Response from Host , Jan 2022
Dear Zsolt Thank you for taking time to share opinion about product. We investigated the case very carefully to respond for all points you wrote about. The tour started at 10:00am in Auschwitz and bus was leaving 13:40pm Oświęcim which means that the time of visiting both camps was exactly the same as described on viator website-3,5 hours. The driver received information that he should drop you off in front of your hotel and was going to do that but you left bus on a frist stop in the city centre. He did not have opportunity to catch you as there were other clients in the bus waiting to be dropped off. I am really sorry our tour did not meet your expectations however every opinion is very important for us to improve our services in the future.
star-5
Very eye-opening experience
Carlos_G
, Jan 2022
Great tour. The shuttle was on time. The guide was excellent. Had great knowledge on the history of Auschwitz. Definitely recommend this tour.
star-5
History came to life
Stuart_M
, Jan 2022
Great experience and learnt so much. The way everything was explained and all details of both camps was shared by the guide made it a lasting memory. As the guide said if we don't learn from the past nothing will ever change.
star-3
Trip was good however should have been longer
Lauren_B
, Dec 2021
Overall the experience was good and very informative, however we spent an hour and a half at Auschwitz and then only 30 minutes at Birkenau which was disappointing considering Birkenau is larger than Auschwitz, I feel like we didn’t even get to see 10% of Birkenau
icon Response from Host , Jan 2022
Dear Lauren Thank you for taking time to share your opinion about tour to Auschwitz-Birkenau. Standard time of visiting Birkenau is one hour but it depends also on guide. Unfortunately they are part of museum staff and we do not have influence on their work, however we can report to the museum that visiting was to short in opinion of our clients.
star-2
Auschwitz / Birkenau
Rony_T
, Dec 2021
The way to Auschwitz / Birkenau and back. Glad we make it safe. The driver (Marcin) knows only full throttle or nothing and have more interest in his mobile phone than for the road. Also isn't it in thime of Covid-19 not done to put the people in cars like sardines in a box. We haven't a safe feeling.
icon Response from Host , Dec 2021
Dear Rony Thank you for taking time to share opinion about our product. Marcin is one of our best drivers and he recives very positive opinions that is why I am very worried about what you wrote. We will explain this situation with him as it cannot happen in the future. When it comes to bus capacity we act according polish law. Besides we ask participants to wear masks inside.
star-5
Recommend
Anne_C
, Dec 2021
Prompt pick up, good driver, excellent guide at site who was very knowledgeable, emotive & thought provoking trip. Would recommend this company
star-4
Auschwitz trip
Anthony_M
, Dec 2021
A good service which was well run and informative throughout- reasonably priced and would recommend to others.
star-5
A very memorable day
JulieFarmer
, Dec 2021
An emotional day. The trip was very good from beginning to end I would definitely recommend it. The guide was really good and knowledgeable you get to see the camps and inside where they would have lived.
star-5
It will stay with me forever
Rose_B
, Dec 2021
I’m so glad I did this tour, the tour guide was lovely and so knowledgeable. It was a deeply moving experience and one that I will never forgot.

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