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Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup

star-4.5356 Reviews
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Kraków, Poland
Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup
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Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon7 to 8 hours  (approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English

Overview

Learn about Poland’s history and visit a former concentration camp—Auschwitz Birkenau, that now acts as a place to remember those who lost their lives there during World War II. Save time planning your own transport by having Krakow hotel pickup and drop-off included. By going on a guided tour, you are able to understand more about the context of the site and the things that happened there.
  • Visit the UNESCO World Heritage Site—Auschwitz Birkenau
  • Avoid busy public transport—hotel pickup and drop-off included
  • Learn historical context by having a guided tour
  • Avoid crowds with a guarantee to skip long lines
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Professional guide
Hotel pickup and drop-off
Transport by air-conditioned minivan
Round-trip shared transfer
Guaranteed to skip the long lines
Headset to hear your guide clearly
Food and drinks
This operator has two meet-up options available. You can either meet at the departure point below or select a location for pick-up.
Floriana Straszewskiego 14 , Floriana Straszewskiego 14, 33-332 Kraków, Poland

Gr8way Meeting Point

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This activity will end right where it started.Customer needs to provide their accommodation address in order to perfom hotel pickup. In case of lack of this information customer will be awaited at our meeting point at Straszewskiego 14 Street. Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point. Due to Covid 19, Auschwitz Museum reserves the right to change the visiting time, therefore the pickup time is approximate and may change.
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • VISITING PACE: Please note that there are hundreds of people visiting the Auschwitz Museum every day and keeping your own pace of sightseeing is not possible.
  • DEPARTURE TIME: The starting times are tentative and may change, and departures from Krakow may take place. You are required to contact Gr8way at least 2 days before the activity starts to confirm your exact pick-up time from your accommodation.
  • LUGGAGE SIZE: Each traveller is allowed a maximum size of any baggage allowed in The Auschwitz Birkenau Museum is 30x20x10 cm. This is more or less the size of an A4 sheet. It's okay to have a small handbag or wallet with you. If your luggage is bigger, you can leave it in the locked bus parked next to the museum. Our driver will look after your luggage while you are away.
  • WEATHER: We operates in all weather conditions, during this tour, you will spend up to 70% of the time outdoors, especially during the second part at Birkenau Memorial Place. Please bring weather appropriate clothing.
  • Stroller accessible
  • Infant seats available
  • HOTEL PICKUP: Some of the hotels located in Kraków Old Town are in traffic restricted area and no direct pickup is available. In that case we provide a pickup from closest possbile pickup point.
  • In order to enter the Auschwitz Musuem customer must provide tour provider with full names of all participants. Otherwise customers won't be allowed to enter.
  • ID DOCUMENTS: Every visitor has to bring ID to verify. Otherwise the security might refuse enter the Musuem
  • Children must be accompanied by an adult
  • Valid student ID allows you to get a youth discount.
  • Due to Covid 19, Auschwitz Museum reserves the right to change the visiting time, therefore the pickup time is approximate and may change
  • Most travelers can participate
  • This tour/activity will have a maximum of 30 travelers
  • OPERATED BY GR8WAY
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policy on face masks and attendee health is:

  • Face masks required for travelers in public areas
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What is the policy on sanitization during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What is the social distancing policy during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.
Q:
What measures are being taken to ensure staff health & safety during Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup?
A:The policy on staff health & safety is:

  • Guides required to regularly wash hands
See all safety measures taken by Auschwitz & Birkenau: Live-Guided Tour with Transportation and Hotel Pickup.

Traveler Photos

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Traveler Tips


  • "Please note that the terrain is not even so be careful to wear super supportive shoes." See review
  • "Pick up on time, great air conditioned mini bus, driver and guide excellent, a must for all visitors" See review
  • "There is a fair amount of walking involved in this so be prepared, especially on the second part of the tour." See review

Reviews

4.5
star-4.5
356 Reviews

Reviews by Viator travelers

We perform checks on reviews

Showing 1-10 of 356 reviews
star-4
A powerful narrative of the Holocaust
Andrzej_A
, Jul 2022
The tour guide at Auschwitz and Birkenau was excellent. The transportation logistics were very, very bad.
star-5
Highly recommend
Sophia_K
, Jul 2022
Great experience! Transportation is provided roundtrip. We went to both camps Auschwitz 1 and 2. Had an excellent tour guide. Sad tour but also interesting perspectives.
star-5
Very moving and...
Flora_P
, Jul 2022
Very moving and educational. The service from aviator was very good and communication was excellent. Highly recommend
star-4
good tour
DouglasA_T
, Jul 2022
The tour guide was very knowledgeable, really knew the subject. Sad that the people had to suffer thru that. Very informative tour.
star-4
The guide was fantastic...
AnnaMaria_M
, Jul 2022
The guide was fantastic and very knowledgable (it was not clear to me of she was a guide working for the tour company or for the memorial though). It was very convenient with hotel pickup, however it took quite a long time. We were almost the first to be picked up and it took an hour to pickup the rest of the participants before we even left Krakow. We hade to wait for 20 minutes outside the hotel of one participant. It would have been good with a policy that if you are not at the pickup point att the agreed upon time, the tour will not wait for you. Other than that, all was good.
star-1
Unethical
annette_d
, Jul 2022
We definitely do not recommend this tour company. We needed to reschedule our trip for a day later and were charged twice - for the original booking date (which we did not attend) as well as the revised booking date. We paid $380 twice! To add to this, After the tour, our daughter forgot a personal item, which had much sentimental meaning, behind on the bus. We contacted the office right away and were told that we could pick it up at their main office on the Krakow Square. When we arrived at the office, they told us the hat was not delivered yet and to come back after five. When we arrived after five the young girl at the desk laughed at us and said that the driver never showed up with the item. She said that the driver was going to mail it back to us to the USA. I asked how can he do so if they does not have our address? She answered giggling that she had texted us this information. When I looked at my text she did indeed text us this information but told us that the item would be sent back to us at our cost. The company would not pay nor did they return it to their main office. Then, their employee laughed at us as she told us we could pay to have it returned to our home overseas. We have never experienced such greed, rudeness and dishonesty while traveling before… and we travel all the time. Unacceptable and truly unbelievable treatment of customers.
star-3
Great tour, scary driver
Gina_C
, Jul 2022
Loved the hotel pick up & drop off. Absolutely horrified that the driver was continuously texting and driving throughout the journey. The guided tour however was fantastic, our guide was thorough, knowledgeable and respectful of the location & our experience.
star-1
A scam
Beth_W
, Jun 2022
The transfer never arrived and then didn’t reply all morning, meant to arrive at 9:40, need a refund
star-5
Excellent tour with exceptional guide.
Chad_M
, Jun 2022
Visiting Auschwitz-Birkenau is haunting. Every person In the world who is able should visit. The guide, Krzysztof was excellent. His knowledge of history is outstanding. He was respectful, helpful and friendly. You can visit on your own but having a tour guide like Krzysztof enhanced the experience. Tour is definitely worth it.
star-5
Great
Ram_R
, Jun 2022
Everyone should see the atrocities done by the nazi’s. Tour was well organized and there was no hitch. Tour guide was great. Driver Tom was excellent
star-5
Unbelievable
Lenn_J
, Jun 2022
Our guide bought the story of the devastion that occurred to life!! Truly unbelievable what happened here I have no words
star-4
Thé van that picked us up...
Shalini_K
, Jun 2022
Thé van that picked us up from our hotel was nicely air conditioned and comfortable. Our guide at Auschwitz was extremely knowledgeable and made our experience very worthwhile
star-5
Auschwitz - very sobering visit
Liz_M
, Jun 2022
This trip was very well organised. Our pick up by James was on time, in a very smart clean people carrier. James was very polite and friendly and knowledgable, he gave us a bit of a guided tour at the start of the journey. Our tour guide for both sites, was amazing, very passionate and knowledgable. It was very sobering and something which must never be allowed to happen again! I would certainly recommend these guys any day of the week!!
star-5
Must do
Kristy_R
, Jun 2022
The tour guide was extremely knowledgeable and friendly. Driver was also great. The tour it’s self was thought provoking and eye opening
star-5
😀😀
Johnny_t
, Jun 2022
To learn about the history so we can prevent it to happen again. Had a wonderful guide. It was a great tour
star-1
Bad customer service
Matthew_R
, Jun 2022
Do not book this tour with Viator or GR8WAY tours. They will not call you for a pick up time. When they finally pick up the phone they will lie to you about pick up time. They messed up our plans for a day. Viator was no help to recoup money lost.
icon Response from Host , Jun 2022
Dear Matthew Thank you for taking time to share your opinion about tour to Auschwitz. Every pick up time is confirmed one day before tour via text message or by the phone. Our agent was calling you to confirm the pick up time. When we receive information from the museum that the time of visiting will be different we inform our clients immediately about it. However it is something that we do not have influence on. I am sorry to hear that the service we provided did not meet your expectations. Your opinion will help us to improve it in the future.
star-5
Very sobering and moving trip to Aushwitz
Keith_H
, Jun 2022
Excellent trip. Really knowledgeable guide. A trip that everyone needs to do. Can always rely on Viator we have used them for trips all over the world. Always reliable and value for money.
star-2
Disappointing
ScottR_K
, Jun 2022
Unfortunately, Auschwitz and Birkenau are so sanitized that I didn't get the experience I was looking for. On the bus ride, they payed a movie that portayed the Poles as the victims, as opposed to the Jews, who they didn't consider Poles, versus the eager participants that they were with the Nazis. Our tour guide at the camps was terrific, however I was disappointed that there wasn't more emphasis on the horrific crimes committed there. It really needs to be "in your face" so people are reminded constantly of what happened and the need to prevent it from repeating.
star-5
Great experience!
Marco_A
, Jun 2022
Good experience, our driver James and our tour guide were excellent. Time management was good and the explanations were very thorough
star-5
Emotional but true
Tracey_H
, Jun 2022
The history and reality of what happened there, our guide was excellent and very informative. A very emotional experience but well worth it

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