Denver Guided Sightseeing Tour on Motor Scooters

Thanks Wendy. Sorry your husband is experiencing pain pain pain. I hope he is better very quickly.

Derrick and Felicia, thank you for the perfect review. It emphasizes that if you are comfortable on bicycles recently, we patiently train you, coach you during your practice laps, and zoom out when you are able to be safe. Oh, and we have fun seeing a few sights in Denver. We like to tailor our stops to the group's interests. You two were interesting and interested in everything. We love that. Thanks very much.

Rhee, we thoroughly enjoyed having you and your ear-to-ear-grinning husband. He really loved riding and we were delighted to show you two around. We hope to see you again sometime.

Bob, we knew you loved our tour. You smiled from the moment you began riding all the way through our return. We loved having you. Your wife, though, didn't smile one time from the moment she sat down and asked for water. She didn't smile while learning to ride. She certainly didn't smile when we told her she would not be safe. That is when she told us she didn't want to go anyway and was sick. We were expecting your "mixed" review. This situation ate at us because we take our relationships with our customers to heart and as a family-run business, we are very bothered that you have these feelings. We have established protocols to ensure the safest and most fun experience as we provide the same high standard of care for all of our customers. We respect our customers' time and safety and couldn't sleep at night if we didn't feel that was the case. We put your wife on a scooter first so we could give her the most time to build competence and gain confidence. She had longer to practice than all of the others. We have trained thousands to ride. She was not going to be safe. Normally when this happens, our customer is relieved to let us take our scooter back. His or her loved one is pleased that we are concerned for safety. Normally, we also offer, if the conditions are right, for that person to ride on the back of the guide's scooter. When your wife said she was sick, that closed off that option. You prepaid in full. Had you not shown up, or had you been intoxicated, or not brought a drivers license or a card for our security deposit, you would have forfeited your payment also. This is similar. Though you had a different assessment of your wife's capability, we have experience with thousands of riders. Others reading might notice yours is the first review during our eight years to use the words shady, unfair, unscrupulous and greedy. While we may have many scooters unused, that has no bearing on how many people we can train and take on our small tours at one time. We dedicated those spots for you two. Please know that you have won though. We will not recover from the decrease in our average rating from your mixed review. Our products will be displayed less often and lower in the rankings so fewer people will know about us. We will have fewer customers this year and we will make less money. Your review will cost us much more than the refund would. We can't un-anger you. Offering you a refund now just seems wrong. We don't pay people for good reviews; we wouldn't feel right paying you to delete a bad review. To us, that would feel shady, perhaps unscrupulous.

Donna, thank you for your review. We know that each minute on vacation should be treated like the most valuable time during the year. We are flattered that you two selected us and we are glad to have made it memorable. We loved having you.

You four flew your own plane to Denver so it is us who should have asked you for a tour. You were all so great. If we move to your town, we want to be friends with you all. Thanks for the great review. See you next time.

Jimmy, your enthusiasm for life is infectious. It was a pleasure to have you two join us.

Oh yes yes yes. Thanks so much for coming!