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Priority Access: Xel-Há All-Inclusive Day Trip with Transportation

star-4.5176 Reviews
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Cancun, Mexico
42
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Free Cancellation
up to 24 hours in advance
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icon9 to 10 hours  (Approx.)
Hotel pickup offered
iconOffered in: English and 1 more

Keeping you safe during COVID-19
What you can expect during your visit
Face masks required for travelers in public areas
Face masks required for guides in public areas
Hand sanitizer available to travelers and staff
Social distancing enforced throughout experience
Regularly sanitized high-traffic areas
Gear/equipment sanitized between use
Transportation vehicles regularly sanitized
Guides required to regularly wash hands
Regular temperature checks for staff
Temperature checks for travelers upon arrival
Paid stay-at-home policy for staff with symptoms
Contactless payments for gratuities and add-ons
More questions?
(888) 651-9785

Overview

Explore Xel-Ha Park, the Riviera Maya's stunning natural aquarium, on this all-day trip from Cancun. Relax on Xel Ha's hidden beach, swim in cenotes and lagoons, go snorkeling, and spelunk in caves. Watch out for wildlife like angelfish and iguanas. Xel-Ha is all-inclusive, so enjoy Mayan cuisine, seafood and burgers with your admission. This tour is family-friendly and includes round-trip transportation to Xel-Ha from Cancun.
  • All-inclusive day trip to Xel-Há, a natural aquarium in the Riviera Maya
  • Discover caves, cenotes, a hanging bridge and a hidden beach
  • Snorkel and swim in a turquoise-colored lagoon and spot colorful angelfish
  • Float down a river in an inner tube and jump off a cliff into the water below
  • Entrance fee, locker use, towels, snorkel gear, unlimited food and beverages included
  • Pickup and drop-off from most Cancun hotels included
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Hotel pickup and drop-off
All-you-can-eat buffet
Beverages
Access to showers, lockers and towels
Use of snorkel equipment and inner tubes
Life vests
Use of lounge chairs, hammocks and rest areas
Priority Access: You can have your admission bracelets on the bus on your way to the park.
Gratuities
Optional activities: These are educational activities of interaction with wild life, Sea Trek, Snuba
Souvenirs (Available to purchase)
Photos (Available to purchase)
Following morning pickup at your hotel in Cancun, travel to Xel Ha for a day of exploration and discovery. 

After a 1.5-hour scenic ride through Mexico, arrive at Xel-Ha, located on an inlet on the Riviera Maya. Pick up your all-inclusive bracelet and get to work exploring. 

Bike, ride a tram, or trek to the top of the river at Xel Ha. Review the safety instructions before jumping into an inner tube and floating past mangroves until you reach a spot where you can cliff dive. 

Stroll through the network of paved trails, where you can spot Mexico's array of wildlife like iguanas and tropical birds. Reach caves, a floating bridge, and a hidden beach. 

Apply some biodegradable sunscreen, available onsite and required to preserve the park's ecology, before diving in to the lagoon. Don the provided snorkeling equipment for views of rays and angelfish swimming around you. 

Stop at the buffet, the sit-down restaurant, or any of the park's snack bars for lunch or a quick bite. Enjoy unlimited beverages from the bar for the duration of your stay. 

At the end of your eco-adventure, you'll be returned to Cancun for drop-off at your hotel.
Itinerary
Stop At:  
Xel-Ha Park by Xcaret
Xel-Ha is considered the world’s largest natural aquarium, the park offers snorkeling among hundreds of tropical fish and more than 90 marine species that inhabit the creek. Enjoy the best marine and land activities; in Xel-Ha’s park you can enjoy lagoons, cenotes and caves, where seawater mixes with the fresh water of the world’s longest underground river system. Complimentary lifejackets, inner tubes, bicycles, access to lounge chairs, hammocks and rest areas are included. Slide down ziplines and splash into the crystal clear waters of a cenote or dive into a spectacular cove. Visit Xel-Ha’s vegetation nursery, and marvel at the mangroves and rainforest dotted with orchids. See the apiary of the Melipona bee (with a traditional Mayan harvest of honey twice a year) and learn more about the Mayan culture. New at Xel-Há this year you can have the chance to experience as world Earth Day, Birds’ Day, World Sea Turtle Day, Day of the Manatee, Purification Ceremony, Treasures of the Cove, Secrets of the Jungle. Your admission includes buffet-style breakfast, lunch and snacks (international and Mexican cuisine) with unlimited drinks and a domestic open bar and the roundtrip transportation to your hotel.
Duration: 12 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Water Activities: -Inlet Exploration, -River Swim, -Underwater Observatory, Rivel Floating, Scenic Lighthouse Fun descent, Snorkeling,
Duration: 5 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Land Activities: Scenic View, -Children Playground, -Secrets of the Jungle, -Tranditions of the Mayab, -Treasures of the Inlet, -Meet a Manatee, -Path of Consciousness, -The Land of Huh, -Jungle Train
Duration: 3 hours 
Admission Ticket Included
Stop At:  
Xel-Há Park
Air Activities: Cliff of Courage, -La Quebrada, -Floating Bridge, -World Of Adventure, -Rope Swing
Duration: 2 minutes
Admission Ticket Included
Stop At:  
Xel-Há Park
Special Activities at extra cost: -Adrenalina Jetboat Ride(Duration: 10 minutes for instructions / 20 minutes for activity; Minimum age: 9 years, or minimum height of 4.5ft / 137cm) -Sea Trek®(Duration: 15 minutes for instructions / 25 minutes for activity; Minimum age: 8 years -important to try the helmet before the activity) -Snuba®(Duration: 30 minutes for instructions and equipment placement / 30 minutes for activity; Minimum age: 9 years -important to know how to swim)
Duration: 30 minutes
Admission Ticket Not Included
Stop At:  
Xel-Há Park
All-inclusive Food & Beverages at Restaurants and Bars: -Chulavista Restauran, t-La Cocina del Pueblo Restaurant, -La Terraza Restaurant, -Jardín Corona Restaurant, -Bar del Puente, -Chulavista Bar, -Jardín Corona Bar, -Bar del Pueblo
Duration: 2 hours 
Admission Ticket Included
  • Confirmation will be received at time of booking
  • For pick up arrangement you must call to confirm your reservation at least 24 hrs before your visit day.
  • Important: Children must be accompanied by an adult
  • Food and beverages are included at the 5 restaurants with Mexican, international and fast food as well as snacks and ice cream.
  • It is recommended that you bring a swimsuit, comfortable clothes and biodegradable sunscreen
  • Child prices are height dependent. Children over 4.6 feet (1.4 meters) pay the adult price. Children between 3.2 feet (1 meter) and 4.6 feet (1.4 meters) pay the child price. All children under 3.2 feet (1 meter) travel free provided they do not occupy a seat
  • Optional activities include: Swim with Dolphins, Sea Trek, Snuba, Stingray Encounter or Zip Bike.
  • Wheelchair accessible
  • Stroller accessible
  • Near public transportation
  • Infants must sit on laps
  • Transportation is wheelchair accessible
  • Surfaces are wheelchair accessible
  • As a preventive measure, before boarding the bus or accessing a park, the temperature will be scanned through a digital remote device on every visitor, guest and staff member.
  • The Voucher schedule is informative.
  • The pickup operates from different hotels in Cancun, Playa del Carmen, and the Riviera Maya so it is necessary to contact to know the exact schedule of your pickup.
  • Most travelers can participate
  • Tours and days of operation are subject to availability and changes.
  • Some activities like underground rivers have a check point for health issues
  • In the event of having symptoms such as cough, sore throat, runny nose, and/or red eyes and a temperature exceeding 100.4 F (38 C), our staff reserves the right to refuse to board our transportation or to enter our facilities.
  • This tour/activity will have a maximum of 15 travelers
  • OPERATED BY Grupo Xcaret

For a full refund, cancel at least 24 hours in advance of the start date of the experience. Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the policy on sanitization during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What is the social distancing policy during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on social distancing are:

  • Social distancing enforced throughout experience
  • Contactless payments for gratuities and add-ons
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.
Q:
What measures are being taken to ensure staff health & safety during Priority Access: Xel-Há All-Inclusive Day Trip with Transportation?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
  • Paid stay-at-home policy for staff with symptoms
See all safety measures taken by Priority Access: Xel-Há All-Inclusive Day Trip with Transportation.

Still Have Questions?


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  • "We were able to negotiate those costs and that is the only way to get photos of that experience as cameras of any kind are not allowed." See review

Reviews

4.5
star-4.5
176 Reviews

Reviews by Viator travelers

Showing 1-10 of 176 reviews
star-4
Fun!!
Kyle_M
, Jun 2021
So much fun and so much to do. The only thing is that we did not know the drive there would take over 2 hours. The bus ride is picking up a bunch of people including you and driving you to the park and then the same case driving you back home… bring head phones and a full battery. Other than that the park was so much fun lots of amazing pictures you can take and the water is beautiful!!
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star-2
No place to cool down, breakfast not good and nothing to see while snorkeling
Carla_G
, Jun 2021
Unfortunately I did not enjoy Xel-Ha . The food at the buffet was not good and there was not escape from the heat. I wish there had been areas where we could cool off. Snorkeling was also disappointing, because there was Nothing to see. There were very few fish and the water was was murky.
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star-5
Amazing honeymoon
Kaden_B
, May 2021
Absolutely beautiful. We loved the water and of course the food! We had an amazing honeymoon here! !!!
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star-5
Best Day of our Entire Trip!
Juliette_Orozco
, May 2021
We loved every second of our trip! We did dolphin swimming, cenote snuba, and a sea trek, finished off with a lazy river through the mangroves. Best day of our entire trip!!! (We spent $430 USD for the three activities, two people, worth EVERY penny)
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star-4
Great experience, will do again when masks aren’t required.
Michael_L
, May 2021
The park was absolutely gorgeous and very very clean. All of the staff were friendly and nice. My only suggestion is that they should provide disposable masks to guests at the restaurants. It was really a pain to walk to and from lockers to get our masks and then put them back each time we wanted something to eat. You put your masks in the lockers for all of the water activities since you can’t swim in them. On a hot day, walking back and forth so much for masks was just a pain. Also, “all inclusive is very enticing” but the food and drinks are only in the central area, which we weren’t near very often. Whenever we were, there was always a long line to get anything to drink...and this was after walking to and from the locker to get the masks. They would give you as many drinks as you wanted, but who wants warm beer or melted drinks? It would be nice if they had a few more drink stands located throughout the park. For how little we ate and drank, the all inclusive didn’t matter much. The air conditioned bus ride was nice, however; from Cancun it was 2 hours there and 2 hours back. Would only do this again if staying in Play Del Carmen or Tulum area. We were starving and thirsty on way back!
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star-5
Amazing day trip!
Lisa_D
, Apr 2021
Awesome awesome place!!!!! So much to do, and everyone was extremely hospitable and friendly. Gorgeous location, worth the drive from our Cancun hotel. A must see!!!
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star-5
MUST VISIT Activity
Jamie_V
, Mar 2021
We went March 2021. It was magical. What an amazing experience. This is a must visit if you are in the area. The breakfast/lunch was VERY good. Even though it was buffet , it was all served by staff due to covid. I enjoyed every minute. They have tons of places that you scan your bracelet and it takes a picture for you. This is helpful so you can enjoy your time and not carry around your camera. They even take under water pictures with fishes. At the end of the day all the pictures in your party is scanned and you can purchase them for 60.00. This is very reasonable compared to other places and being able to have pictures of you and your family enjoying the day.
HelpfulHelpful1 traveler found this review helpful
star-5
Nice overall
Ann_D
, Mar 2021
Swimming and snorkeling were fun because the water was warm and there were enough fish to see. There weren't as many colorful fish as you might see in Hawaii, but it was still fun. Food was good, but they ran out of hamburgers and that was disappointing. Drinks tasted great but there wasn't much alcohol in them. Everyone was friendly and not pushy to sell additional experiences. There was enough to do with what was included. Lockers and facilities were excellent. Water slide wasn't as scary as it looked. View front top of tower was fantastic.
HelpfulHelpful1 traveler found this review helpful
star-5
Put it on your bucket list.
balubhog
, Jan 2020
Well organized Tour Company. The place itself- XEL HA- was excellent. Nature at its best. All the activities were well organized.
HelpfulHelpful1 traveler found this review helpful
star-5
Great day
352justinw
, Sep 2019
This tour is fantastic. Xel-Ha is a great place. There’s a area for kids. The water and staff were great. We did the manatee and dolphin interactions. It was information and fun. The snorkeling was great. The food great also
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