Tulum, Coba and Cenote Tour from Riviera Maya

Great tour! Celene, our tour guide, was wonderful and informative. I would recommend this tour. The only thing is the tour included a lot of driving which was long and tedious.

The morning pick up, getting your wristbands and getting on your coach is very disorganised and long winded. It took 2 hours before we even left Playa del Carmen. There are lots of sales pitches to try and squeeze as much money as possible from you and the prices are ridiculous for these things, especially at the glass factory and chocolate tour. The glass was cheaper to buy in the shops in town than at the actual factory, Exactly the same with the chocolate tour. Which was all fake plastic props, $14 for 1 bar of chocolate, the exact same bars were at the airport for $5. The buffet food was cold and the drinks expensive. When we got there we found that there were no tables free. Once a table became free the group my partner and I were in were all sat down and we were both forgotten about and had to find our own place to sit elsewhere. What I also found disappointing was the lack of time you get at each place. We had 30mins at Tulum. It wasn't enough time. And it was the same at Coba, we had to rush around and run at parts rather than enjoy it. This was our second tour with them in the space of a few days and we were completely let down and feel that we didn't get what we paid for in either trip. My advise is to avoid them completely.

Visiting the Mayan ruins... Coba was closed. However, our tour added Muyil in its place. When we arrived, there were no other tours there, making the experience even more special. Even though Coba, the ruin, was not available for viewing, we had lunch in the town of Coba, bringing much needed tourist money to the community - which, I felt, was much appreciated. The tour guide was excellent. And we were on a small van, not a big bus tour! I highly recommend this tour.

Due to covid, there had to be a lot of adjusting of the shuttle service. We ended up driving more than seeing the sites. It felt very disorganized but the tour guide tried to keep us as informed as possible. We loved going to the cenote and the Tulum. Coba was cancelled on us. We were not told of this upon booking. Our concierge had to tell us to ask about the cancellation. We did get a partial refund though but there was poor communication leading up to the tour.

Well knowledgeable on the topics and very friendly. The crew alway has time to answer your questions.

Our visit to Tulum, Coba and cenote was great. The swim in the cenote was so refreshing after a hot day visiting beautiful Tulum and impressive Coba. Lunch was a buffet with plenty of options. Drinks were not included. Our day was 13 hours long, way over what was advertised on Viator's site. This was not an issue for us, but just be aware in case you have dinner plans. Panama, our driver, and guides Rhett and Alfredo were awesome!

Pros: - On time pick up - Transportation was comfortable -Tour guides were nice and knowledgeable (Jesus and Victor) Cons: - On our particular trip (4/13) our first tour guide lacked communication skills. He didn’t inform everyone in the group to follow another tour guide while he picked up the tickets. He left his group of 9 people in the store where we picked up our free water bottle and used the restrooms before entering the Tulum ruins. We waited in the store for half an hour not knowing what was happening until some other tour guide fetched us. Wasted some time. **Inside the Tulum Ruins we met up with a better tour guide Jesus (he was nice, talkative and knowledgeable. Viktor came at the end and was also helpful) -Another waste of time and was not in the itinerary when booking the tour was a stop at a souvenir shop at the end which made the entire tour a longer day. Sure there was free tequila tasting, a showroom on how they make glass and chocolate but if you have dinner plans after, then plan a later time like after 8pm or so. Expect a looooooong day

The tour was very good! Our guide Cesar bring to us very good experience with an information and a positive attitude! Was fun! Cenote definitely worth to visit!

Thank you Jorge for a safe transfer from Guatemala airport to Antigua. I would recommend this company to anyone looking for a transfer. Would definitely use their service the next time I visit.

Beautiful scenery comfortable ride helpful crew Multiple stops Filling lunch Accurate timing for pickup and drop off