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Tulum and Cenotes Tour

star-4.5362 Reviews
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Badge of Excellence
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Cancún, Mexico
Tulum and Cenotes Tour
Likely to Sell OutLikely to Sell Out

From $29.00

Price varies by group size

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Number of travelers
1 Adult2 Adults3 Adults4 Adults5 Adults6 Adults7 Adults8 Adults9 Adults10 Adults11 Adults12 Adults13 Adults14 Adults15 Adults0 Children1 Child2 Children3 Children4 Children5 Children6 Children7 Children8 Children9 Children10 Children11 Children12 Children13 Children14 Children15 Children0 Infants1 Infant2 Infants3 Infants4 Infants5 Infants6 Infants7 Infants8 Infants9 Infants10 Infants11 Infants12 Infants13 Infants14 Infants15 Infants
Free cancellation
Up to 24 hours in advance. Learn more
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Safety measures
icon5 to 6 hours  (Approx.)
Hotel pickup offered
Mobile ticket
iconOffered in: English and 1 more

Overview

Visit two of the biggest draws in the Yucatan on this tour to the Tulum Archaeological Site and Cenote Kin Ha from Cancun. Not only do you get a guided tour of the massive archaeological site—a lot to cover on your own—but you get to make the most of your time in the area by visiting the beautiful cenote. You can swim there, too, if you pay a fee upon arrival.
  • Tulum Archaeological Site and Cenote Kin Ha tour from Cancun
  • Day trip combines two popular destinations into one outing
  • Ideal for visitors who are short on time
  • All transportation included for hassle-free logistics
Saved to wishlist!
Multilingual guide tour at Tulum Archeological site.
Visit two cenotes, open and underground.
Round trip transportation with air-conditioned.
$15 conservation fee to access in Cenote
Personal expenses
Gratuities

Departure Point

Blvd. Kukulcan, Zona Hotelera, 77500 Cancún, Q.R., Mexico

Lobby of Aquaworld water park

Departure Time

8:00 AM

Return Details

Returns to original departure point

Departure Point

Av Tulum 4, capilla ecumenica, 4, 77500 Cancún, Q.R., Mexico

Lobby of hotel Oasis Smart

Departure Time

8:00 AM

Return Details

Returns to original departure point

Departure Point

Norte, Quinta Avenida, 259, 77710 Playa del Carmen, Q.R., Mexico

Outside of I Love Playa Souvenir Store

Departure Time

8:00 AM

Return Details

Returns to original departure point

Departure Point

Carretera Federal Tulum Ruinas s/n, 77780 Tulum, Q.R., Mexico

Main entrance of Super market Super Aki

Departure Time

8:00 AM

Return Details

Returns to original departure point
  • Confirmation will be received at time of booking
  • Not wheelchair accessible
  • Near public transportation
  • Infants must sit on laps
  • Not recommended for travelers with back problems
  • Not recommended for pregnant travelers
  • No heart problems or other serious medical conditions
  • Most travelers can participate
  • This tour/activity will have a maximum of 20 travelers
  • OPERATED BY Sat Mexico Tours
You can cancel up to 24 hours in advance of the experience for a full refund.
  • For a full refund, you must cancel at least 24 hours before the experience’s start time.
  • If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
  • Any changes made less than 24 hours before the experience’s start time will not be accepted.
  • Cut-off times are based on the experience’s local time.

Learn more about cancellations.

The answers provided below are based on answers previously given by the tour provider to customers’ questions.
Q:
What is the policy on face masks and attendee health during Tulum and Cenotes Tour?
A:The policies on face masks and attendee health are:

  • Face masks required for travelers in public areas
  • Face masks required for guides in public areas
  • Temperature checks for travelers upon arrival
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What is the policy on sanitization during Tulum and Cenotes Tour?
A:The policies on sanitization are:

  • Hand sanitizer available to travelers and staff
  • Regularly sanitized high-traffic areas
  • Gear/equipment sanitized between use
  • Transportation vehicles regularly sanitized
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What is the social distancing policy during Tulum and Cenotes Tour?
A:The policy on social distancing is:

  • Social distancing enforced throughout experience
See all safety measures taken by Tulum and Cenotes Tour.
Q:
What measures are being taken to ensure staff health & safety during Tulum and Cenotes Tour?
A:The policies on staff health & safety are:

  • Guides required to regularly wash hands
  • Regular temperature checks for staff
See all safety measures taken by Tulum and Cenotes Tour.

Traveler Photos

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Reviews

4.5
star-4.5
362 Reviews

Reviews by Viator travelers

Showing 1-10 of 362 reviews
star-1
Beware of this tour operator!
Trudy_I
, Oct 2021
I have used Viator for several years without any problem. Tulum and Cenotes tour was a fiasco I needed to cancel (yes, it was before the 24 hour period)but could not get anyone to answer the phone. I left messages on all numbers on the voucher print out. I also emailed. They answered the following day. He persuaded me to reschedule for the following day. They had my email address and phone number. They showed up for pick up 40 minutes early and left us. I called to request a refund and all he would do is say we can reschedule. No way! I ended up renting car, driving to Tulum, and also stopped at Cenote Yax-kin, went for a swim, it was lovely. I am still trying to get a refund, when I call they hang up on me! I emailed several times. I spoke to Viator at length they called the tour operator and again, they hung up on them. I will be disputing this charge with my Visa. I am unsure if I will use Viator in the future.
icon Response from Host , Oct 2021
Dear, Trudy_I. First of all, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, please drop us a message directly, we’d love to resolve this as quickly as possible and find a solution that works for you. We check if the bad communication was directly with our call center, could you send the data of your reservation to investigate more to the email support@satmexico.com ? Best regards!
2 travelers found this review helpful
star-5
We love Edwin
Sara_P
, Oct 2021
Edwin is awesome!!! He was so attentive and looked after us. He was also very informative at Tulum. Amazing trip.
icon Response from Host , Oct 2021
Hello, Sara_P. Thanks for taking the time to share your feedback with us. It means so much when our best customers share their experiences. We hope to see you again soon!
star-5
Beautiful beyond words
Desiree_M
, Oct 2021
Visiting Tulum was such a cultural experience. Roaming around the archaeological site and learning about the history was beautiful. The cenotes were a site i will never forget. Luis our travel guide was awesome and informative.
icon Response from Host , Oct 2021
Hello, Desiree_M. We are happy that you enjoyed this tour! The team here at SAT really appreciate you taking the time to share your experience with us. We will let Luis know your thoughts and see you on your next holidays in Mexico!! Best wishes
star-1
Wrong description and no refund.
Alma_F
, Sep 2021
Nothing. The description for time was way off so we couldn’t do it. Said approximately 5-6 hours 1.5 hour drive there 3 hours there and 1.5 hours back but then was actually going to be 10-11 hours and we had other plans that day so we couldn’t go. I definitely will not be using this company again or recommend them.
icon Response from Host , Sep 2021
Dear Alma_F Thank you for posting a review and we’re sorry to hear that your experience was not up to standards, we apologize that this activity did not satisfy your expectations, we set a high standard, your happiness is our number one priority! Best wishes,
star-4
Our tour guide Sandro was...
Mohamad_Y
, Aug 2021
Our tour guide Sandro was the best!!! He was hilarious and very passionate. He made sure we were all comfortable and engaged throughout the day- I give him 5 stars. Overall though I would give 4 stars not 5 only because they did not pick me up from my Hotel. I had to take a taxi to another Hotel and pay taxi fees to that hotel and back. Sandro helped us find a taxi and made sure we got a decent price for it!
icon Response from Host , Sep 2021
Dear Mohamad_Y Thanks for taking the time to share your thoughts and feedback with us, we're grateful for your honest feedback, all review is important to us since we strive incredibly hard here to make every customer experience enjoyable, we're glad you feel we're on the right track! Best wishes!
star-5
Amazing ! Tullum Mayan ruins and beautiful cenote
Stacey_O
, Aug 2021
The best your guide ever RUTH 69 ! Ruth was amazing we had such a blast in Tullum seeing the ruins , learning about the Mayan cultural. Getting a fresh coconut to drink around the ruins . Swimming in the cenote and the Lunch was amazing ! So delicious authentic meal .
icon Response from Host , Sep 2021
Dear Stacey_O I'm glad we were able to meet your expectations! Thank you for the wonderful review and for taking the time to share your feedback with SAT Mexico; it means the world to our entire team and to us, I’ll be sure to share your praises with Ruth We hope to see you again soon! Best wishes
star-1
Never came to pick us up.
Brienne_T
, Aug 2021
If I give zero stars I would. The van service never came to pick us up. When I called to inform the driver is late. The excuse was the driver will be there in 10 mins. I called about three times with the same excuse. I called again because it’s pass an hour no one answered the phone calling more than 6 times. Another tour guy from a different company tired to call me for to if anyone picks up no one answered. I believe this agency is scam to get your money. I requested a refund. Please don’t waste your time. If your staying at Sandos Playacar I’m sure they will do it to you. Beware of this company. Smh
icon Response from Host , Sep 2021
Dear Brienne_T First of all, thank you for sharing your comments, we are sorry you feel this way, and we apologize for the bad experience you had; we would like the opportunity to talk and investigate your feedback further, we typically follow exceptional customer service and we regret that your experience with us was not up to par, we’d love to resolve this as quickly as possible and find a solution that works for you. Best regards!
1 traveler found this review helpful
star-5
5 Stars!! ⭐️
Cristina_J
, Aug 2021
Our tour to Tulum and the Cenotes was amazing! Our tour guide, Luis, was awesome. He was very informative and funny! He gave us lots of advise on where to eat and buy stuff so we wouldn’t over pay. Follow the advise given in the emails…they cover everything you need. We would 1000% do this tour again! Thank you, Luis!
icon Response from Host , Sep 2021
Dear Cristina_J First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world! 🥰 Thanks for the awesome review, we work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you; thanks for your trust; we're thankful for amazing customers like you. Hope to see you again soon! Best wishes
star-5
Luiz & His Team ROCK
Janelle_W
, Aug 2021
This tour was so fun and informative. I was picked up from Yucatan area so the ride was not that far. Keep in mind, the further you are from Tulum the longer it may take to get there. The time frame of the excursion is an ESTIMATE. Our tour guide Luiz and his team was nothing short of a good time. They cracked jokes, explained to us about the Mayan culture, shared some interesting facts and taught us how to say TOLUM the correct way. The cenotas was nice and secluded and we were able to get blessed by a REAL Shamin. I enjoyed myself! Take the tour and experience the Mayan Culture.
icon Response from Host , Aug 2021
Dear Janelle_W First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world! Thanks for the awesome review! It means so much when our best customers share their experiences we're grateful for customers like you! We hope this encourages other travelers to enjoy this adventure. SAT MEXICO Team is looking forward to serving you again. Best wishes!
1 traveler found this review helpful
star-4
Great tour! But much longer than expected.
Dustin_A
, Aug 2021
Tried to find a half day tour to Tulum and this excursion seemed to fit the bill in the description: see Tulum and a cenote, leave Cancun at 8am, 5-6 hrs in length. Unfortunately, this was not the case. We were picked up at 7:25am and returned to the hotel after 6pm. Now that the negative is our of the way, the tour of Tulum was great (though very hot!). Marco, our tour guide did a great job of describing some of the details and significance of the ruins. He also gave us time to explore on our own - though I would have loved to have him guide and describe throughout our entire time since the info he shared was so interesting. The cenotes tour was even better. Swimming through underground caves. Learning of the ancient Mayan rituals. It was fantastic.
icon Response from Host , Aug 2021
Dear Dustin_A First of all, let me thank you for visiting Mexico; we are happy to serve people from all around the world; thanks for taking the time to share your feedback with us; we're glad you feel we're on the right track! Best wishes.

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