Chichen Itza Premier with Sacred Cenote from Cancun

We were extremely unhappy with this tour. This supposedly 10-12 hour tour started at 7am waiting in our hotel lobby and ended at 10:14pm. It was over 15 hours, and most of it was spent on the bus. We started waiting in our hotel lobby in Playa del Carmen at 7am and finally made the last guest pickup in Tulum at 10:35am. Then we started the drive and actual tour. Due to so much time on the bus our times at the advertised stops were reduced. I understand there were at least three buses that day. The buses should have been organized into groups that left from Playa del Carmen and groups that left from Tulum. On the way home we pulled over so that people could change buses because they were being dropped off at the same pickup spot. Those people should have been on the same bus to begin with. There were no covid protocols. There was no social distancing - every bus seat was filled, no mask enforcement, no hand sanitizer offered, no sanitizing of high traffic areas, etc. On the bus we passed around items to look at and there was no sanitizer before or after. We were combined spanish and english speakers and the guides spoke in both languages alternating. I understand there were at least three buses that day. It should have been organized into spanish speaking buses and english speaking buses. Also, there were at least three different “tours” on our bus (based on the colored wristbands): premier, classic, and something else. We were all treated the same but we certainly didn’t pay the same amount for our tour. Unlike the itinerary in our ticket, the first stop was a souvenir place where we had lunch. Our itinerary said we were to have lunch at Cenote Saamal. We did not go to Saamal as advertised... we went to "Selva Maya Hacienda Restaurante" according to our life jacket ticket. We arrived at sunset. There was no explanation of the cenote or the grounds around it...the only explanation was where to buy life jackets. It was dark when we got to Valladolid so we couldn't really see the architecture. There was no description of the architecture or traditions of Valladolid. It was 10:14pm when we got back to the hotel. We missed our planned dinner reservations and show.

Well-organized tour with a funny and knowledgeable Mayan guide, you definitely get more than what you paid for. This will take more than 12 hrs so be prepared.

We loved the whole trip but the main parts were rushed. The time at Chichen Itza and the Cenote were very quick and didn’t give us as much time to enjoy the grandeur of the location. The sales pitch at the Mayan Reservation was a bit much as well.

Trip was great , tourist guide were great, only complaint is that I wish we saw the ruins and the cenote first. We left at 8:15 and returned at 8:30 so this was indeed a 12hour excursion. There were alot of people trying to sell us stuff , if you plan on buying anything make sure you have cash on hand ( not large bills). Tomas , Pastor were our tour guides.

What a fantastic experience! Our bus driver and 4 tour guides were simply amazing - so kind and personable. Chechen Itzá was incredible! The place we stopped at to have lunch and buy obsidian on our way to the ruins was delicious and amazing. We loved learning about the Mayan culture. Then, to go swim in the cenote was absolutely beautiful and almost surreal. Thank you for providing such a fabulous opportunity!

Victor was the most knowledgeable tour guide that I have ever experienced and I am so grateful to have had the chance to support the Mayan people and embrace their culture.

Bought the more expensive option expecting a less crowded transportation and differentiated food and drinks service. In the end went in the same bus, had the same guide and food as if I had bought the most BASIC option. We arrived in Chichen Itza at the hottest time of the day, which made the Main experience less enjoyable.